Terms of Service

Heirloom Stories turns details you share, a child’s name, age, and interests, an optional photo, and a short recording of your voice , into a one-of-a-kind illustrated story, read aloud in a synthetic approximation of that voice, by a premade narrator, or in your own page-by-page recording. The writing, illustration, and narration are produced by artificial intelligence systems working from what you give us. Each story is generated fresh; no two are the same, and we cannot guarantee any particular creative result.

• You must be at least 18 years old (or the age of majority where you live) to create a story or make a purchase.
• Heirloom Stories is made for children by the adults who love them. Children may enjoy the finished story, but only an adult may use the creation tools, upload content, or buy anything.
• If you create an account, keep your sign-in credentials to yourself. You are responsible for what happens under your account.

To make a story, you hand us some deeply personal material. When you do, you promise all of the following, and these promises are the foundation of the whole agreement:

• The voice is yours, or you have real permission. You may only record your own voice, or the voice of another adult who has expressly given you permission to teach it to our narration system for this purpose. Recording or uploading someone’s voice without their consent is strictly forbidden, may be illegal where you live, and gets the story and the account removed.
• You have the right to share the photo.If you upload a photo of a child, you promise you are that child’s parent or legal guardian, or have the parent’s or guardian’s express permission to use it for this story.
• The details are honest and yours to share. The names, interests, and personal touches you provide must be things you have the right to tell us.
• Nothing unlawful or harmful. You will not use Heirloom Stories to create content that is illegal, hateful, exploitative, sexual, violent, or otherwise inappropriate for a product made for children, and you will not try to trick the system into doing so.

The required permission must cover both the creation of the story and every way you intend to share or distribute it, including any public social-media posting.

You keep ownership of everything you give us. You grant us a limited, revocable license to process that material for one purpose only: making and delivering your story, as described on the privacy page. We never use your recordings, photos, or story details to train AI models, and we never sell them.

• Once your story is generated (and, where applicable, purchased), it is yours to enjoy and share personally: play it, download what your keepsake includes, and share the private link with family and friends.
• Your license is for personal, non-commercial use. Personal, non-commercial use may include posting a story through your personal social-media account, subject to the Sharing Your Story terms below. You may not resell stories, offer story-making as a service to others through your account, or use the output in advertising or commercial products without our written permission.
• We keep ownership of the Heirloom Stories service itself, the software, the pipeline, the design, and the craft that turns your details into a story. Nothing in these terms transfers any of that to you.

Sharing Your Story

You may share your story privately with family and friends. If you download, post, upload, publish, or otherwise share a story publicly or through a third-party platform, including social media, you are solely responsible for ensuring that you have all permissions, consents, and legal rights necessary for that use. This includes permission to publicly use every person’s voice, photograph, likeness, name, personal information, and other contributed material appearing in the story. Permission to create or participate in a story does not necessarily include permission to post or distribute it publicly. Your use of any third-party platform is also subject to that platform’s terms and policies.

Stories are written, illustrated, and narrated by AI. We run every story through a child-safety review before it reaches you, but generative systems are not perfect: a detail may come out wrong, an illustration may not match your mental picture, and a name may be pronounced imperfectly. Please preview your story before sharing it with a child. If something is off, tell us, we will regenerate or make it right. What we cannot promise is that any given generation will be flawless, and you agree that creative imperfection alone is not a breach of this agreement (though our refund policy below still applies).

Voice cloning is an approximation, not an exact copy. Recording quality, room noise, accent, language, pronunciation, emotion, and the narration model can all affect the result. We do not guarantee that synthesized narration will be identical to, indistinguishable from, or a 100% match to any person’s real voice. You must listen to the completed narration before sharing it.

• Prices are shown at checkout before you pay. Payments are processed by Stripe; we never see or store card numbers. Prices may change, but a change never affects a purchase you have already made.
• Keepsakes and add-ons include exactly what their descriptions say at the time of purchase, for example, a permanent link, downloads, or a printed edition.
• Story credits and packs may be used toward future stories. Credits are not redeemable for cash and are personal to the purchasing account.
• Refunds are a reply away. Because every story is custom-made, we ask that you reach out to us first at support@heirloomstories.ai if you’re unhappy. If we can’t fix it, a regeneration, a re-voicing, a repaint, we will refund you. We reserve the right to decline refunds where we reasonably believe the request is abusive (for example, repeated purchases followed by refund demands after full use).
• Physical keepsakes (such as printed books) may have their own shipping timelines and return conditions, shown when you order them.

• Story links are private and signed, anyone you give the link to can view the story, so share it with care.
• Every purchased keepsake includes a permanent private link, which lasts for as long as we operate the service. Links for stories that were never purchased expire after 90 days.
• “Permanent” means we will keep the story available while Heirloom Stories exists and use reasonable efforts to give you a way to download your story if we ever wind the service down. It is not a promise to run servers forever, please download the keepsake files you care about.

In addition to the promises in section 3, you agree not to:

• Impersonate anyone, or clone a voice you don’t have permission to use, including public figures.
• Probe, scrape, overload, reverse-engineer, or interfere with the service, or attempt to access another person’s stories or data.
• Use the service to generate content for any purpose other than a personal story, no disinformation, harassment, fraud, or synthetic media intended to deceive.
• Resell, sublicense, or commercially exploit the service or its output without our written agreement.

We may suspend or terminate access, remove content, and cancel in-progress stories (with a refund of anything paid and undelivered) if we reasonably believe these terms are being violated. Where the violation involves a child’s safety or a non-consensual voice, we may also notify the appropriate authorities.

Complaints About a Story

If you believe a story uses your voice, photograph, likeness, personal information, or other content without permission, contact support@heirloomstories.ai. We may investigate the complaint and temporarily disable or permanently remove the story or account while doing so. We may request information reasonably necessary to verify the complaint. Our decision to remove or retain content does not determine the legal rights of any party.

You can stop using Heirloom Stories at any time and ask us to delete your stories and everything attached to them, just write to support@heirloomstories.ai. Sections of these terms that by their nature should survive (ownership, disclaimers, limits of liability, disputes) survive after you leave.

Heirloom Stories is provided “as is” and “as available.”To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any story will meet a particular creative expectation. Some places don’t allow certain disclaimers, so parts of this section may not apply to you.

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential, or punitive damages: including lost profits, lost data, or emotional distress, even if we were told such damages were possible.
• Our total liability for all claims arising out of or relating to the service is capped at the greater of the amount you paid us in the 12 months before the claim or US $100.
• Nothing in these terms limits liability that cannot legally be limited, such as liability for fraud, or rights consumer law gives you that cannot be waived.

If a third party brings a claim against us arising from content you provide, your creation or use of a story, your sharing or public posting of a story, your violation of these Terms, or your violation of another person’s rights, you agree to indemnify, defend, and hold harmless Heirloom Stories and its owners, employees, contractors, and service providers from the resulting claims, losses, liabilities, damages, costs, and reasonable legal fees. We’ll notify you promptly and let you participate in the defense.

• Talk to us first. Before any formal step, email support@heirloomstories.ai with a description of the problem, and give us 30 days to resolve it. Almost everything is fixable this way.
• Then, arbitration.If we can’t work it out, any dispute will be resolved by binding individual arbitration under the rules of the American Arbitration Association, rather than in court, except that either of us may bring an individual claim in small-claims court, and either of us may seek an injunction for misuse of intellectual property or non-consensual use of someone’s voice or likeness.
• Individually, not as a class. Disputes are resolved one at a time; both of us waive the right to bring or join a class or representative action, to the extent the law allows.
• Governing law. These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, except where the law of your home country gives you mandatory protections, which you keep.

If we change these terms in a way that matters, we’ll update the date at the top and, for significant changes, tell you by email or a notice on the site before the change takes effect. Changes never apply retroactively to purchases you’ve already made. If you keep using Heirloom Stories after a change takes effect, that’s acceptance of the new terms.

• These terms, together with the privacy & data processing page, are the entire agreement between us about the service.
• If a court finds one part unenforceable, the rest stays in effect.
• If we don’t enforce a term right away, we haven’t waived it.
• You may not transfer this agreement to someone else; we may assign it as part of a merger, acquisition, or sale of the business, your rights travel with it.

Write to us at support@heirloomstories.ai. A person reads it.